Mason City, ia          pH:  641-423-0633​

Covid-19 Pandemic Info


As you may have noticed, we have put up temporary plexiglass on the counters of the reception desk. This is to protect you from our staff, and our staff from you. Since you can be asymptomatic for up to 14 days prior to experiencing symptoms, no one knows who has it, so every person needs to proceed as if we, ourselves, have the virus, and should take precautions to protect others from getting it from us.

If you have beliefs that this is a hoax, please understand, this is about life and death, and we prefer to err on the side of caution. If the scientists are wrong and we can go back to life as we knew it, nothing would make us happier!  But these are world-class scientists, and we happen to think they are right.  Therefore, we need to be as cautious as we can.  We are trying to protect our staff , our other customers, our families, and you and your loved ones, while at the same time taking care of your pets, and providing income for our staff and ourselves.

We have recently opened an online store and pharmacy.  You can access it through our website (on the front page, look for the red button), as well as on our Facebook page (look for the "Shop Now" blue button which is located just under our banner at the top showing a picture of the clinic).  We did this to help the people who are more at risk--they can still order meds and even food for their pets without leaving home, and they will be delivered to them in approximately 4 to 5 days.  If Dr. Dale gets sick, or we have another wave and get shut down completely next time, you can get what you need.

We do have some rules that everyone must follow when in our clinic.

  • Wearing a mask is REQUIRED.  Anyone not wearing a mask will be told to leave immediately. You can wait in your car if you do not agree with this policy.
  • If you, or someone you have been in contact with has Covid-19, or has been in contact with someone who has been, please call and reschedule.  
  • Please respect the 6-foot social distancing rule.      
  • We only allow one person to come in per visit.  If you bring other people, they need to wait outside, or in the car.  
  • We will take your pet from you in the waiting room, and the doctor and the tech will go into an exam room without you.  One person can wait in the waiting room (chairs are spaced at least 6 feet apart).  When they have questions, they will open the door and come out and speak with you.
  • We are scheduling extra time between appointments to clean and disinfect even more than usual to keep you/us safe.
  • If you need to purchase food, flea/tick, heartworm preventatives, prescriptions, etc., you can call ahead, place your order, and we do encourage you to pay for it over the phone.  Then when you come to get it, just call us from the parking lot, let us know what vehicle you are in, and we will bring your order and receipt out to you. 
  • We also have recently added an online store/pharmacy which will make it more convenient for you.  You can order from the convenience and safety of your home, and they will send your order to you.  There is a red button on the front page of this website that will take you to our online store/pharmacy.
  • Thank you so much for your kindness, your understanding, and your compliance with the rules. They are as much for you as they are for us!  For all of you who have brought us food, gift cards for meals, and even TP!!  :)  We thank you from the bottom of our hearts.  Your furbabies are very important to us.  We do have some wonderful pet parents!