Mason City, ia
To make sure we have ample time for all patients and scheduled surgical procedures, we operate by appointment. This helps to keep your wait times to a minimum. Please keep reschedules to a minimum, as it wastes an appointment that could have been given to someone with a sick pet.
SICK PETS: If your pet is sick, please call us and we will do our best to work them into our schedule. We keep a few slots open each day just for this purpose.
EMERGENCIES: Emergencies receive top priority, and will sometimes cause a delay. If this is the case, we will do our best to try to get in touch with you if your appointment is coming up, and inform you of the delay, and will change your appointment if you wish.
ARRIVAL: For your protection and that of others, we require that you keep your pet on a leash or in a carrier when arriving at our clinic, and while waiting in the waiting room. Even though we make every effort to make our patients feel comfortable during visits, they may feel a little uneasy around new surroundings, new people, and other pets.
RESCHEDULING: If you need to reschedule an appointment, we appreciate a phone call so that we can possibly work someone else in that needs their pet to be seen that day.
DROP-OFF APPOINTMENTS: After making a drop-off appointment, you may drop off your pet in the morning, and we will look at your pet during the day when time allows, and call you with our findings.
PAYMENT POLICY: Payment is due at time of service. We strive to ensure that all our fees are reasonable, and you are encouraged to discuss charges or get an estimate before services are rendered. Our fees are based upon time spent treating/evaluating, medication used, diagnostic testing and procedures performed to ensure the best possible care and outcome for your pet. We accept cash, debit cards, Mastercard, Visa, and Discover.
RECORDS: Bring in any medical history you have of your pet when you come in. Write down your observations of changes in their behavior, activity level, eating habits, anything you notice that isn't normal for your pet. Your observations are very helpful in communicating to us what your pet can’t say.